We aim to carry out every repair and service to a high standard. If you are not satisfied with the work we have done, we want to hear about it and put it right. The following policy sets out how we handle concerns, complaints, and requests for refunds.
We do not carry out repair or service work without your explicit authorisation. Before any work begins, we will provide an estimate and confirm your approval. Additional work discovered during a repair is always communicated to you before proceeding. This means that once work has been authorised and completed, it has been done at your request.
If a fault that we repaired reappears in the same area within a reasonable period after the repair, please bring the vehicle back to us as soon as possible. We will inspect the vehicle without charge and assess whether the fault is related to the original repair.
If the reappearing fault is determined to be related to our repair — due to a parts failure or workmanship issue — we will carry out the remedial work at no additional charge. The specific warranty period depends on the nature of the repair and the parts involved, and will be discussed with you at the time.
Parts fitted by Ribaudos Auto Repair carry the manufacturer's warranty, which varies by part type and supplier. If a part fails within its warranty period due to a manufacturing defect, we will manage the warranty claim with the supplier and fit a replacement part. Labour costs for warranty replacements are assessed on a case-by-case basis.
Diagnostic fees cover the time and equipment used to identify a fault. These fees are generally non-refundable once a diagnostic has been completed, as the work has been carried out regardless of whether you proceed with the recommended repair. Diagnostic findings are communicated to you clearly before any repair is recommended.
Refunds of labour charges may be considered in the following circumstances:
Refunds are not issued for work that was correctly carried out as authorised, where the vehicle subsequently develops an unrelated fault, or where the vehicle has been modified or worked on by another party following our repair.
If you have a concern about work carried out at Ribaudos Auto Repair, please contact us as soon as possible:
We aim to acknowledge all complaints within two working days and resolve them within ten working days where possible. For complex technical disputes, we may require additional time to carry out a proper assessment.
This policy does not affect your statutory rights as a consumer under Spanish and EU consumer protection law. If a dispute cannot be resolved directly, you may have recourse to the Junta Arbitral de Consumo (Consumer Arbitration Board) in A Coruña.